Digicel Group Services Development Snr. Engineer - Engineering in Jamaica

Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

The Digicel 2030 global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.

Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organisational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.

Visit www.digicelgroup.com for more information.

_Job Title: Services Development Snr. Engineer - Engineering Location:Group Caribbean, Jamaica Expected Starting Period: Fourth Quarter 2017


Service configuration is one of the most critical aspect of getting products and services launched with accuracy and in time bound manner. As Services Development Snr. Engineer you will be responsible for developing new products and promotions configuration across charging and services. You will ensure that all products and promotions are configured end to end for data/voice/sms or related business requirements as discussed with Manager. Working with other team members to deliver product configuration with accuracy and as per agreed SLAs. You will participate in managing the product configuration life cycle, ensuring that necessary configuration cleanups and audits are performed to achieve efficiency and drive uniformity in software definitions.

Additionally, you will coordinate and communicate with key external stakeholders such as pipeline management, business risk, network capacity and design teams to ensure necessary capacity planning and feature availability is secured for the products and services being rolled out with support of the Manager.


  • B.Sc. Degree in Electrical, Electronics, Instrumentation Engineering or Computer Science, Software Engineering
  • Master Degree will be an additional asset
  • 5+ years working experience with VAS systems/DPI nodes/OSS/BSS
  • Excellent understanding of charging, diameter protocols and scripting skills
  • In depth knowledge of online charging principles and protocols
  • Adaptive to learn new solution and interfaces
  • Good knowledge in product feasibility and implementation
  • Work load management, team building and management skills
  • Ability to cross perform in multiple VAS domains

Job Title: Services Development Snr. Engineer - Engineering

Job Function: Technical

Location: Jamaica - Group Caribbean