Digicel Group Services Development Engineer - Engineering in Jamaica

Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

The Digicel 2030 global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.

Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organisational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.

Visit www.digicelgroup.com for more information.

_Job Title: Services Development Engineer - Engineering Location:Group Caribbean, Jamaica Expected Starting Period: Fourth Quarter 2017


Service configuration is one of the most critical aspect of getting products and services launched with accuracy and in time bound manner. As Services Development Engineer you will be responsible for developing new products and promotions configuration across charging and services under the supervision of Snr. Engineer or Manager in the team.

The job requires that all the products and promotions are configured end to end for data/voice/sms or related business requirements as discussed with Snr. Engineer and Team Manager. The individual will be working with other team members to deliver product configuration with accuracy and as per agreed SLAs. He/she will participate in managing the product configuration life cycle, ensuring that necessary configuration cleanups and audits are performed to achieve efficiency and drive uniformity in software definitions.

Additionally, you will assist in coordinating and communicating with key external stakeholders such as pipeline management, business risk, network capacity and design teams to ensure necessary capacity planning and feature availability is secured for the products and services being rolled out with support of the Manager.


  • B.Sc. Degree in Electrical, Electronics, Instrumentation Engineering or Computer Science, Software Engineering
  • Masters Degree in relevant field will be an additional asset
  • 3+ years working experience with VAS systems/DPI nodes/OSS/BSS
  • Good understanding of charging, diameter protocols and scripting skills
  • Good knowledge of online charging principles and protocols
  • Adaptive to learn new solution and interfaces
  • Good knowledge in product implementation and working independently on specialized tasks
  • Adaptive to cross perform within VAS domains

Job Title: Services Development Engineer - Engineering

Job Function: Technical

Location: Jamaica - Group Caribbean