Digicel Group Data Domain Engineer - Engineering in Jamaica

Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

The Digicel 2030 global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.

Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organisational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.

Visit www.digicelgroup.com for more information.

_Job Title: Data Domain Engineer Location: Group Caribbean, Jamaica Expected Starting Period:Fourth Quarter 2017


Digicel deploys one of the most technologically advanced solution for data charging and analysis. Data services being one of the most important and growing area in the business and globally is a critical part of most products and service rolled in Digicel Markets.

As Data Domain Engineer you will be responsible for maintaining the data charging solution such as DPI nodes with all its components reporting to Snr. Engineer or Manager. You will be responsible for ensuring that all nodes and connected internal and third party solution interface are working as per telecom grade availability. Work with team members in carrying operational routines and upgrades to ensure KPIs and SLAs are met. Capacity management is carried to ensure smooth run of promotions and product rollouts. Additionally, you will assist in coordination and communication with key external stakeholders such as service development, business risk, network capacity and design teams to ensure necessary capacity planning for new system deployments, upgrades and incident management is carried with support of the Snr. Engineer or Manager.


  • B.Sc. Degree in Electrical, Electronics, Instrumentation Engineering or Computer Science, Software Engineering, Master’s degree will be an additional asset
  • 3+ years working experience with VAS systems/DPI nodes/OSS/BSS
  • Good knowledge in OS/DB Management and Telecom/IT billing protocols
  • Good understanding of charging, diameter protocols and scripting skills
  • _Ability to work with processes, procedures and incident management and assess improvements. _
  • Adaptive to cross perform within VAS domains

Job Title: Data Domain Engineer - Engineering

Job Function: Technical

Location: Jamaica - Group Caribbean