Digicel Group BSS Senior Engineer in Jamaica

Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

The Digicel 2030 global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.

Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organisational structure; putting customers in control and making a commitment to deliver a superior superfast network experience.

Visit www.digicelgroup.com for more information.

_Job Title: BSS Senior Engineer Location: Group Caribbean - Jamaica Expected Starting Period: Fourth Quarter- 2017

Summary/Objective:_

The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organizational structure; putting customers in control and making a commitment to deliver a superior superfast network experience. As BSS Senior Engineer, you will lead a team of BSC/ RNC/ RAN Engineers to provide level 2 technical support to Global Network Operations Centre and Market Operations. Your responsibility will be to maintain/improve network KPI’s, design optimization and implementation, capacity management, life cycle management, fault management, configuration management, network security, implementing pro-active operational practices, disaster recovery, updating/ upgrading/ modernizing network, mentoring level 1 support team, preparing MoPs and implementing as per Change Control process, creating and implementing new solutions and products.

Qualifications:

  • B Eng., BSc , National Diploma in a Telecommunications or Electronics/Electrical related field
  • Minimum 7 Years in a telecom
  • Ability to build teams and to communicate easily with Senior managers and team members
  • In-depth IP knowledge
  • Good understanding of end-to-end call flow for PS and CS Domain
  • Experienced to handle network emergencies and recover networks from disasters.
  • In-depth knowledge of RNC/ BSC infrastructure along with CS Core and PS Core
  • Command over Operations and Support Practices
  • Hands-on experience on RNC, BSC, OSS, eNodeB
  • A self-motivated team player and ability to motivate the team
  • Willingness to learn/ share knowledge and build competence across various teams
  • Positive attitude and dedication to improve the customer’s experience

Job Title: BSS Senior Engineer

Job Function: Technical

Location: Jamaica - Group Caribbean